Shipping & Refund Policy

Last Updated 11/12/2026

1. Our Commitment to You

At Faith & Grace By Design LLC, every order is special to us! We take pride in creating meaningful, personalized products and want you to feel confident when shopping with our small business.

Please review our shipping, return, and refund information before placing an order. If you have any questions, we're always happy to help!

2. Order Processing Times

Processing times vary depending on the product, customization requirements, material availability, and current order volume.

Ready-made items and personalized or handmade products may have different processing timelines.

For custom orders, an estimated completion timeframe will be discussed before the order is finalized.

If you need an item for a specific event or occasion, please contact us before placing your order so we can discuss availability and timing.

3. Shipping & Delivery

Available shipping methods, rates, and estimated delivery times will be provided during checkout or communicated when arranging a custom order.

Please note:

Shipping costs may vary depending on the size, weight, and destination of your order.
Delivery estimates do not include processing or production time unless otherwise specified.
Carrier delays, weather conditions, and other circumstances may affect delivery schedules.
Customers are responsible for providing accurate shipping information.

We make reasonable efforts to prepare and ship orders according to the estimated timeframe provided.

4. Local Pickup

Local pickup may be available for qualifying orders in the New Braunfels, Texas area, subject to confirmation.

If local pickup is offered for your order, the pickup location, availability, and instructions will be communicated directly.

Please wait for confirmation that your order is ready before arranging pickup.

5. Custom & Personalized Orders

Custom and personalized products are created specifically for each customer based on the information provided.

Customers are responsible for carefully reviewing all personalization details, including names, spelling, colors, sizes, dates, quantities, and any approved designs.

Because production may begin shortly after an order is confirmed, changes or cancellations may not be possible once materials have been purchased or production has started.

Any applicable cancellation or refund restrictions will be communicated before the custom order is finalized.

6. Returns & Exchanges

We want you to be happy with your purchase!

Return and exchange eligibility depends on the type of product purchased, its condition, and whether it was customized or made to order.

For standard, non-personalized products, please contact us to discuss whether a return or exchange is available.

For custom or personalized products, eligibility may be limited due to the individual nature of the item. Any restrictions will be disclosed before purchase.

All requests will be reviewed in accordance with our stated product terms and applicable consumer protection laws.

7. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly.

When reaching out, please provide:

Your name and order number.
A description of the issue.
Clear photographs of the product and packaging, when available.

We will review the concern and work with you to determine an appropriate resolution, which may include a replacement, correction, refund, or another remedy depending on the circumstances.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

Cancellation eligibility depends on the order status, product type, and whether production has begun.

For custom orders, cancellation may be limited once design work, material purchasing, or production has started, subject to the terms communicated at the time of purchase.

Any approved refunds will be processed according to the original payment arrangement, unless otherwise agreed.

9. Refund Processing

When a refund is approved, we will communicate the refund amount and how it will be issued.

Refund processing times may vary depending on the payment provider and financial institution.

Any applicable deductions or nonrefundable charges must be consistent with the terms disclosed before purchase and applicable law.

10. Product Care

To help keep your handmade and personalized products looking their best, please follow the care instructions provided with your order.

Care requirements may differ depending on the materials, printing techniques, and finishes used.

If you're unsure how to care for a product, please contact us for guidance.

11. Contact Us

Have a question about shipping, pickup, returns, or an existing order? We're happy to help!

Faith & Grace By Design LLC

New Braunfels, Texas

Website: https://www.faithandgracebydesign.com/

Contact Form: https://www.faithandgracebydesign.com/contact

Thank you for shopping small and supporting Faith & Grace By Design LLC. Every order means so much to us, and we appreciate the opportunity to create something special for you! ♡