Terms & Conditions

1. Introduction

Welcome to Faith & Grace By Design LLC! By accessing our website, browsing our products, or placing an order, you agree to these Terms & Conditions.

These terms apply to purchases, custom orders, and use of our website. Please review them carefully before making a purchase.

If you have any questions, we encourage you to contact us before placing an order.

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2. Products & Availability

Faith & Grace By Design LLC offers custom apparel, personalized gifts, tumblers, accessories, handmade home décor, seasonal items, and other creative products.

We strive to provide accurate product descriptions, photographs, and pricing. However, colors and appearances may vary slightly due to screen settings, materials, and the handmade or personalized nature of certain products.

Product availability may change without notice. We reserve the right to discontinue products, limit quantities, or correct errors in product listings.

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3. Custom & Personalized Orders

We love creating personalized pieces that are meaningful and unique!

When requesting a custom order, customers are responsible for providing accurate information, including names, spelling, sizes, colors, quantities, artwork, and other personalization details.

Before production begins, we may provide design details or proofs for customer review, depending on the product and customization requested.

Customers are responsible for reviewing and approving any proofs provided. Changes requested after approval or after production has started may not be possible and may result in additional charges.

All custom orders are subject to availability, design feasibility, and acceptance by Faith & Grace By Design LLC.

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4. Pricing & Payments

All prices are listed in U.S. dollars unless otherwise stated.

Custom order pricing depends on the product, materials, design complexity, personalization, and quantity requested.

Applicable taxes, shipping charges, and other fees will be displayed during checkout or communicated before a custom order is finalized.

Payment requirements for custom and bulk orders will be communicated before production begins.

We reserve the right to correct pricing errors. If an error affects an order, we will contact the customer regarding available options before proceeding.

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5. Order Processing & Turnaround Times

Processing times vary depending on the product, customization requirements, material availability, and current order volume.

Any estimated completion or delivery dates are provided for planning purposes and are not guaranteed unless expressly agreed upon in writing.

Customers placing orders for specific events or deadlines should communicate their requested date before completing their purchase.

We will make reasonable efforts to communicate significant delays affecting accepted orders.

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6. Shipping, Delivery & Local Pickup

Available shipping, delivery, or local pickup options will be communicated during checkout or when arranging a custom order.

Customers are responsible for providing accurate shipping and contact information.

Shipping estimates may vary based on the destination, carrier, and circumstances outside our reasonable control.

If an order arrives damaged, is incorrect, or appears to be missing, please contact us promptly so we can review the situation and determine appropriate next steps.

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7. Returns, Exchanges & Cancellations

Return, exchange, and cancellation eligibility may vary depending on the type of product purchased.

Because personalized and made-to-order items are created specifically for individual customers, certain changes or cancellations may not be possible once production has begun.

Any applicable restrictions, return conditions, and procedures will be explained in our published Return & Refund Policy.

Nothing in these terms limits rights or remedies available to customers under applicable law.

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8. Product Care & Use

Customers should follow the care instructions provided with their products.

Care requirements may vary depending on the materials, printing methods, finishes, and personalization techniques used.

Improper washing, cleaning, handling, or use may affect a product's appearance or longevity.

Please contact us if you have questions about caring for a particular item.

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9. Customer-Provided Artwork & Designs

Customers who submit logos, photographs, graphics, text, or other materials for custom orders confirm that they have the necessary rights or permission to use those materials.

Customers agree not to submit content that infringes another party's intellectual property rights or violates applicable law.

Faith & Grace By Design LLC reserves the right to decline requests involving unauthorized, unlawful, or otherwise inappropriate content.

Submitting customer-provided artwork does not transfer ownership of that artwork to Faith & Grace By Design LLC.

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10. Website Content & Intellectual Property

Unless otherwise indicated, the original website content, branding, photographs, graphics, and designs owned by Faith & Grace By Design LLC are protected by applicable intellectual property laws.

Visitors may not reproduce, distribute, sell, or commercially use our protected content without prior written permission, except as permitted by law.

Third-party trademarks, artwork, and other intellectual property remain the property of their respective owners.

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11. Website Use

By using our website, you agree not to:

• Engage in fraudulent or unlawful activity.

• Attempt to interfere with website security or functionality.

• Submit false or misleading order information.

• Use website content in ways that violate applicable laws or intellectual property rights.

We reserve the right to restrict website access or decline transactions when reasonably necessary to protect our business, customers, or website.

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12. Third-Party Services

Our website may use third-party services for payment processing, online shopping functionality, shipping, and other features.

These services may have their own terms and privacy practices.

Faith & Grace By Design LLC is not responsible for the independent policies or practices of third-party providers, except as required by applicable law.

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13. Limitation of Liability

To the extent permitted by applicable law, Faith & Grace By Design LLC is not responsible for indirect, incidental, or consequential damages arising from use of the website or purchased products.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

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14. Privacy

We respect the privacy of our customers and website visitors.

Information collected through our website is handled according to our Privacy Policy, which explains how personal information may be collected, used, and shared.

Please review our Privacy Policy for additional details.

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15. Changes to These Terms

Faith & Grace By Design LLC may update these Terms & Conditions periodically to reflect changes in our business, website, or applicable requirements.

Updates will be posted on this page with a revised "Last Updated" date.

The terms applicable to an order are generally those in effect when the order was placed, unless otherwise agreed or required by law.

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16. Governing Law

These Terms & Conditions are governed by the laws of the State of Texas, United States, subject to applicable consumer protection laws and other mandatory legal requirements.

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17. Contact Us

If you have questions about these Terms & Conditions, a product, or an order, please contact us.

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Faith & Grace By Design LLC

New Braunfels, Texas

Website: https://www.faithandgracebydesign.com/

Contact Form: https://www.faithandgracebydesign.com/contact

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Thank you for supporting Faith & Grace By Design LLC. We appreciate every customer and the opportunity to create something special for you!